B.A. Eastern Mennonite College 1979
M.A. University of Iowa 1984
Ph.D. Purdue University 1994

Academic interests

Professional and technical communication


Managing Document Quality Visual Technical Communication Research Approaches for Technical & Professional Communication Teaching Technical & Professional Writing Technology in Popular Culture Technical Report Writing Communication in Engineering Practice


"Factors that Enable and Challenge International Engineering Communication: A Case Study of a United States/British Design Team." Transactions in Professional Communication 2014. 57/4. “Creating Procedural Discourse and Knowledge for Software Users Beyond Translation and Transmission.” Journal of Business and Technical Communication Spring, 2010. “MacGyver or Dilbert? An Essay on Images of Technical Experts in Popular Culture.” The Image of Technology: Proceedings 2009 Society for the Interdisciplinary Study of Social Imagery. Eds. Will Wright and Steve Kaplan. pp. 253-257. 2009.